A survey of management concepts is introduced. Topics include the role of service and product-producing organizations in free market economies, the kinds of organizations (including for-profit and not-for-profit organizations, from small to large organizations’, serving local markets to global markets) and the functions and roles of the organizations’ various stakeholders. This course also examines the processes of management, including those of environmental analysis, managing by objectives, planning, decision making, implementation and performance measurement. A number of current issues in management (e.g. social and environmental responsibility) are also covered. Content is delivered by way of experiential exercises, guest lecturers, panel discussions and class discussions of actual situations confronting managers. (lec 3) cr 6