•  Login to your own account.
• Under 'My Account' on the left side click on 'Account Details'
• Click on 'Edit'
• Make the changes
• Tick 'Update Password'
• Update

You can change your password as long as you can access your account. If you have forgotten your password, please contact staff in ILL to reset the password.

Submitting a Request [TOP]

• Normally excluded from this service: periodical volumes or issues (ie. journals), reference works, rare books, audio-visual materials.
• Check the catalogue to make sure the desired material is not available in our own collection. Books on loan from the J.N. Desmarais Library, the Huntington University Library, the University of Sudbury Library, or at the Northern Ontario Health Information Network (Nohin) - NOSM (Northern Ontario School of Medicine) collections are considered available, and cannot be ordered through RACER. Place a hold to reserve the copy.
• Once you have determined the material is not available, Login to RACER and submit a request.
• Requests can be submitted by filling out a BLANK REQUEST FORM or by using the database feature  to auto-populate a request form. Auto-populated forms often lack information, therefore you MUST ensure all *required fields are filled out correctly before you submit your request or your request may be cancelled.
• Articles are typically available within 10 days. Books and microforms are typically available within 3 weeks. Books borrowed from libraries outside Canada may take in excess of 2 months to become available.
• Books may not be ordered more than once. 
• RACER may not be used to order required texts for courses. Please visit the Bookstore.
• No more than 15 books may be borrowed at any one time. 

Notifications and Messaging [TOP]

The Interlibrary Loan Service will e-mail you via racer@laurentian.ca if:

·         The item has arrived.

·         Additional information is needed.

·         The request is cancelled because the item is held by one of the Laurentian Campus Libraries.

·         The request is cancelled by the lending library.

All messaging to users is done via racer@laurentian.ca. Make sure to check your email on a daily basis.

If you would like to talk to someone personally about RACER, please visit Dorothy Robb at the Library Help Desk or call extension 3317.

Delivery  [TOP]

Articles will normally be delivered to your GROUPWISE email address only, unless printed copies have been received which will have to be picked up at the Circulation desk. To receive any article you must agree that the document is to be used solely for the purposes of research, private study, review or criticism. You are required to print a copy of the article and destroy the electronic version. The electronic version may not be stored, forwarded or distributed. Failure to abide by this policy may result in your rights to use the electronic delivery program being suspended or revoked and you may be subject to liability for copyright infringement.

Books and other documents must be picked up at the circulation desk by the original requester. No exceptions and no renewals.

Tracking Your Requests [TOP]

• Login to RACER
• Click 'My Requests'. Review the “Status Messages”.
• Click “GO!”
• If an item is no longer listed, check your email for notification about your request.

• To cancel a request, go to “My Requests”, next to the request number click “Cancel” or send an email to RACER with the request number.

Cost [TOP]

Generally, there are no charges for books or articles. 

$         However, effective January 1^st, 2010, charges apply to the following:

·         Items from outside of Canada: Library will cover first $30; patron any extra

·         Items from Canadian institutions not covered by reciprocal borrowing agreements: library will cover $12; patron any extra

Patrons will be notified before their request is processed if these charges apply, so that they can accept the charges or cancel their request.  Please pay upon receipt of material.

There will be a $5 service fee levied against borrowers who do not pick up books or articles they have ordered within three weeks after they have been notified. This charge will apply to each item that has been ordered.

This charge will be waived if these are picked up within three weeks after a user has been notified.

$         All material (books, microforms) borrowed from other libraries must be returned within three weeks after its arrival at Laurentian. Borrowers will be charged $1 per day for any material which is overdue and there will be no cap.

$         Lost material will be billed to the user according to the invoice received from the lending library, minimum replacement cost of $100, and the user will also owe any overdue fees that have accumulated, until the item has been returned or claimed as lost.

$         Removal of bookbands will result in a $5 surcharge.

You may pay any charges at the Circulation Desk at the Desmarais Library but until you do, you are banned from using your RACER account.

After payment of fines, you must also email RACER@laurentian.ca to have your borrowing privileges reinstated. You must send this email or the ban will continue.

For more information, please contact: Mr. Ashley Thomson, ILL Coordinator, extension 3322.

Loan Period [TOP]

• Articles: you can keep the photocopies.
• Books / Microforms: loan period is three (3) weeks with no renewals. The lending library may recall books at any time. Upon receipt of a recall notice, you have 24 hours to return the requested material to the J.N. Desmarais library. Failure to return the recalled material will result in a fine that will be levied against your J.N. Desmarais library record at $1 a day with no caps.  You will also be temporarily banned from using RACER. If you are still in need of the ILL material that has been recalled, the ILL staff will, upon your request, gladly re-order the same material from another institution providing there is one.
• Loss of documents must be reported immediately.

Distance Education Patrons  [TOP]  

When borrowing books from Laurentian's collections, you will have them for a period of three (3) weeks. The date due will be stamped on the bookband. It is important to make note of the due date as overdue fines are applicable ($0.50 per day to a maximum of $15 per book). When finished, simply return the books to the library using the postage paid label provided in your package. All parcels are sent by Priority Post. A book, if not requested by another borrower, can be renewed up to two (2) times.

When borrowing materials outside of Laurentian's collections, the loan period is three weeks with no renewals and no re-orders.  Borrowers will be charged $1 per day for any material which is overdue. 

No more than 30 books may be borrowed at any one time.  

Interlibrary Loans: Loans to other libraries [TOP]

This information is for libraries or institutions that borrow directly from the Laurentian University J.N. Desmarais Library. Individuals should contact their local library to request materials from other libraries. For instructions and online Interlibrary Loan request forms for libraries without an ILL management system, please visit this link.  

In order to use this form you must have either a Library and Archives Canada symbol or a locally created symbol in our VDX system.  For the Symbols and Interlibrary Loan Policies in Canada directory, please visit this link. 

For Laurentian University J.N. Desmarais Library symbol and policies, please visit this link.  

If you need further assistance, please contact racer.support@utoronto.ca

ILL charges for International Requests [TOP]

Without a reciprocal borrowing agreement, the J.N. Desmarais Library charges for international document delivery are:

·         Articles: $20 or 1.5 IFLA vouchers

·         Books/microforms: $45 or 3.5 IFLA vouchers

If you wish to arrange a reciprocal borrowing agreement, please contact raceradm@laurentian.ca.