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Mandatory Training:
These resources are designed to assist you in meeting the training requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07, or the “customer service standard.”
Training is available in alternate formats upon request. Please contact our office for more information.
Further Reading:
These are additional resources help to dispel myths, misconceptions, stereotypes and fears about people with disabilities:
Case Studies:
Here are a few situations as they occur in three common campus settings:
The Campus | The Classroom| The Office
Take a few moments to consider them and depending on your role and responsibilities, think about what you would do to comply with the Accessibility for Ontarians with Disabilities Act and the Accessibility Standards for Customer Service.
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