The Ontario government passed the Accessibility for Ontarians with Disabilities Act (AODA) on June 13, 2005. The goal of the AODA is to develop a fully accessible Ontario by the year 2025. In order to reach this goal, five standards are being developed in the areas of Customer Service, Employment, Information and Communication, Built Environment and Transportation.

The Customer Service Standard, which is the first of five standards in the AODA, is now law as of January 1, 2008. This Standard requires Thorneloe University to provide information to all employees regarding the delivery of service. Information is to include the following: how to interact and communicate with persons with various types of disabilities, University policies and Government legislation concerning people with disabilities, types of assistive devices, information on support people or animals, resources on campus to assist with accommodation needs, and what to do if someone is having difficulty accessing service.

In order to be in full compliance, the University has begun the information/training requirement under the Customer Service Standard. To meet regulatory compliance, all faculty, staff and board members are requested to familiarize themselves with the information found on this webpage. In particular, faculty, staff and board members are asked to read through the three training modules, as well as Thorneloe’s “Policy on Accessibility Standards for Customer Service,” recently approved by the Executive Committee of the Board of Governors. Faculty, staff and board members are then asked print out and sign the “Confirmation of Training” form and return it to Mary Cornthwaite.

Any questions related to Thorneloe’s compliance with AODA are to be directed to Dr. Robert Derrenbacker, President and Provost.

Related Documents:

Adobe Reader is required to view and print the following materials.

Thorneloe University's AODA - Customer Service Policy (PDF)

Module 1 Summary (PDF)

Module 2 Summary (PDF)

Module 3 Summary (PDF)

The full modules are available here (PDF) or as a course in WebCT.

Confirmation of Training (PDF)

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The Ontario government passed the Accessibility for Ontarians with Disabilities Act (AODA) on June 13, 2005. The goal of the AODA is to develop a fully accessible Ontario by the year 2025. In order to reach this goal, five standards are being developed in the areas of Customer Service, Employment, Information and Communication, Built Environment and Transportation.

The Customer Service Standard, which is the first of five standards in the AODA, is now law as of January 1, 2008. This Standard requires Thorneloe University to provide information to all employees regarding the delivery of service. Information is to include the following: how to interact and communicate with persons with various types of disabilities, University policies and Government legislation concerning people with disabilities, types of assistive devices, information on support people or animals, resources on campus to assist with accommodation needs, and what to do if someone is having difficulty accessing service.

In order to be in full compliance, the University has begun the information/training requirement under the Customer Service Standard. To meet regulatory compliance, all faculty, staff and board members are requested to familiarize themselves with the information found on this webpage. In particular, faculty, staff and board members are asked to read through the three training modules, as well as Thorneloe’s “Policy on Accessibility Standards for Customer Service,” recently approved by the Executive Committee of the Board of Governors. Faculty, staff and board members are then asked print out and sign the “Confirmation of Training” form and return it to Mary Cornthwaite.

Any questions related to Thorneloe’s compliance with AODA are to be directed to Dr. Robert Derrenbacker, President and Provost.

Related Documents:

Adobe Reader is required to view and print the following materials.

Thorneloe University's AODA - Customer Service Policy (PDF)

Module 1 Summary (PDF)

Module 2 Summary (PDF)

Module 3 Summary (PDF)

The full modules are available here (PDF) or as a course in WebCT.

Confirmation of Training (PDF)

Note: These materials are available in alternative formats upon request.